Help is here at last!

Help!

We know, with the recent roll out of studio, there have been LOTS of changes.  New products, new procedures, new materials, new options, etc. It can get a bit…overwhelming.  Now there’s an easy way to get help with it all.

We’re doing our best to roll things out in a timely and digestible manner.  As part of making life easier for you, we’ve incorporated a great new Help Desk System right inside of lifethreads studio.

This is designed to be a self-serve help system in that you can easily search our FAQs knowledge base for answers. Most answers include screenshots and/or short videos to walk you through the solution as quickly and easily as possible.

How it works:

1. Click on HELP in the main menu in lifethreads studio
2. Type in the search bar (keep it simple & direct)
3. Click on the answer you want and get relief

I Still Need Help – What Now?

Still can’t find what you need?  No worries.  Submitting a help ticket inside of the help desk, will enable our ace-staff (who rock at solving problems) to get on it in as efficient and helpful a manner as possible.

In fact, we are soooo in love with the new system, that if you revert to our standard contact form for studio-related support, you will be redirected to the Help Desk.  It just keeps things working better on all ends (and it allows us to easily add a new FAQ to the knowledge base for everyone else who is thinking the same way as you).

Cheers!